Having an online Live Chat representative is essential part of an ecommerce website. In Australia, you may find many different kinds of sites which have been running smoothly and have a Website Live Chat enabled for their customers for sure.
This is an important step that should be taken by most of the reliable and credible companies who want to connect with their customers and create a strong customer-company relationship for better business. Though there could be a few people who may not believe that you need a Virtual Chat Agent for your online business. But it is quite sure that when you don't have a Live Online Chat service there is a clear gap that is created due to lack of correspondence with the customers and will affect the progress visibly.
Companies like LivePerson, Olark and LiveAgent have been in the market to provide sufficient services for Live Chat for Website online. They also offer Live Chat Software to facilitate the process and keep things on the track.